Shipping Policy
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Last updated: September 11, 2026
Thank you for shopping with JINMANO. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping charges, customs duties, and how shipping-related issues are handled.
1. Shipping Origin
Depending on inventory availability, orders may be shipped from our warehouse in China or from one of our partner fulfillment centers overseas. Orders will be delivered directly to the shipping address provided at checkout.
Depending on the destination, product dimensions, weight, and available logistics services, we may use an international courier, air freight, postal service, or another suitable shipping method.
2. Order Processing Time
Orders are normally processed within 2–5 business days after payment has been successfully received.
Additional processing time may be required for:
- Customized or made-to-order products
- Products requiring additional inspection or assembly
- Large or oversized products
- Orders placed during public holidays or peak promotional periods
- Orders requiring address or payment verification
Processing time is separate from shipping transit time.
If we expect that we will be unable to dispatch your order within the stated processing period, we will notify you by email and provide a revised estimated shipping date. You may choose to accept the delay or cancel any unshipped items before dispatch and receive the applicable refund.
3. Estimated Delivery Times
Estimated transit times after dispatch are as follows:
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard International Shipping | 7–15 business days |
| Express International Shipping | 3–7 business days |
| Oversized Item or Freight Shipping | 15–35 business days |
These delivery times are estimates only and are not guaranteed.
Customs clearance, flight availability, local carrier operations, weather conditions, public holidays, remote-area delivery, and other circumstances beyond our reasonable control may cause delays.
For oversized or freight orders whose total estimated delivery time may exceed 30 calendar days, the estimated time will be clearly stated on the checkout page, product page, or order confirmation email. If an order is significantly delayed beyond the original estimate, we will contact you to confirm the revised delivery arrangements. Where required by applicable law, you may cancel an undelivered order and receive the applicable refund.
4. Shipping Destinations
We currently ship to the following regions:
North America
- United States
- Canada
Europe
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Other supported European destinations shown at checkout
Asia-Pacific
- Australia
- New Zealand
- Japan
- Singapore
- Malaysia
- Other supported Asia-Pacific destinations shown at checkout
Other Regions
Availability is subject to the countries and regions shown at checkout.
If your country or region is not available at checkout, please contact us at balsamopjoc@gmail.com. We will do our best to determine whether a shipping arrangement is available.
Some remote areas, islands, military addresses, P.O. boxes, or restricted destinations may not be serviceable.
If we are unable to ship to the address you provided, we will contact you before dispatch to arrange an alternative address, change the shipping method, or cancel and refund the order.
5. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the destination, product weight, package dimensions, and shipping method.
We use a tiered shipping model with free standard shipping above a qualifying order value. Eligibility is based on the discounted merchandise subtotal before taxes, duties, and other surcharges. All amounts are in U.S. dollars (USD):
| Discounted Merchandise Subtotal | Standard Shipping Charge |
|---|---|
| $50.00 or more | Free Standard Shipping |
| $30.00–$49.99 | $4.99 |
| $0.01–$29.99 | $7.99 |
These rates apply only to eligible standard shipping orders.
Express shipping, remote-area delivery, large or oversized products, freight shipping, and special logistics services may incur additional charges. Any applicable amount will be displayed at checkout or confirmed by our customer service team before dispatch. We will not charge additional shipping fees that were not shown at checkout without your consent.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, value-added tax (VAT), customs clearance fees, brokerage fees, or other charges imposed by the destination country or region.
Unless the product page or checkout page expressly states that duties and taxes are included or have been collected, orders will be shipped without prepaid import charges. The recipient may be required to pay these charges to local customs authorities, the shipping carrier, or a customs broker upon importation or delivery.
We do not control and cannot estimate the amount charged by customs authorities. Customers should check the applicable import requirements with their local customs or tax authority before placing an order.
We are not responsible for delays, returns, or disposal resulting from a customer's refusal or failure to pay applicable duties, taxes, or import charges. If we collect duties or taxes at checkout, the information shown at checkout and in the order confirmation will apply.
7. Order Tracking
After your order has been dispatched, we will send a shipping confirmation email containing the tracking number and, where available, a tracking link.
Tracking information may take 24–72 hours to become active in the carrier's system.
If a shipment is transferred between international and local carriers, tracking updates may temporarily pause and resume after the package is handed over to the local delivery provider.
8. Shipping Address
Customers are responsible for providing complete and accurate shipping information, including:
- Recipient's full name
- Street address and apartment, suite, or unit number
- City and state or province
- Postal code
- Country or region
- Valid telephone number
- Valid email address
If you need to correct your address, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
Additional delivery, return, or handling costs resulting from an incorrect or incomplete address or an unsuccessful delivery attempt may be charged to the customer.
9. Split Shipments
Items in the same order may be shipped separately because of differences in stock location, package dimensions, processing time, or shipping method.
If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees unless you approve them in advance.
10. Shipping Delays
International shipments may occasionally be delayed because of customs inspections, flight changes, carrier congestion, severe weather, public holidays, or other circumstances beyond our control.
If your tracking information has not been updated for more than 7 business days, please contact us. We will assist you in submitting an inquiry to the shipping carrier.
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
11. Lost Packages
If the shipping carrier confirms that a package has been lost in transit, we will review the case and, where appropriate, arrange a replacement or refund.
A shipment will not be considered lost solely because its tracking information has temporarily stopped updating. The carrier must be allowed to complete its investigation.
For an order marked as delivered to the address provided at checkout, responsibility will be assessed based on the carrier's delivery evidence, the circumstances of the order, and applicable law. We will assist the customer in requesting proof of delivery or opening a delivery investigation with the carrier.
12. Damaged Packages or Products
Please inspect the product and its packaging promptly after delivery.
If the product or packaging is visibly damaged:
- Take clear photographs or videos of the outer packaging before removing it.
- Photograph the shipping label and all sides of the package.
- Photograph or record the damaged areas of the product.
- Keep all original packaging, accessories, and protective materials.
- To help us submit a timely claim to the shipping carrier, please contact us within 48 hours of delivery whenever possible.
Reporting a problem after 48 hours does not automatically affect any consumer rights available under applicable law, but it may affect the availability of shipping evidence and the carrier's claim process.
Do not discard the packaging before the issue has been resolved. The shipping carrier may require the packaging as evidence.
13. Refused, Unclaimed, or Returned Shipments
A shipment may be refused, unclaimed, or returned for reasons including:
- The customer refuses to pay customs duties, taxes, or import charges
- The shipping address is incorrect or incomplete
- Repeated delivery attempts are unsuccessful
- The customer does not complete the required customs clearance
- The customer refuses delivery without prior authorization
We may deduct the original shipping charge, return shipping charge, customs duties, storage fees, carrier handling fees, and other actual costs from any eligible refund, to the extent permitted by applicable law.
If returning the package is not economically practical, or if the shipment is destroyed or disposed of by customs authorities or the carrier, a refund may not be available, subject to applicable law.
14. Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
If the order has not entered processing, production, or shipping, we will make reasonable efforts to cancel it. Once an order has been dispatched, we may be unable to intercept the shipment. Customers may still request a return or exercise applicable consumer rights under our Return and Refund Policy and applicable law.
For sales to the United Kingdom, European Union, or other jurisdictions providing a statutory withdrawal period, cancellation and return requests will be handled in accordance with applicable law. Customized, personalized, or made-to-order products may be excluded from change-of-mind withdrawal rights, subject to applicable law and our Return and Refund Policy.
15. Returns
All returns are governed by our Return and Refund Policy.
Customers must obtain return authorization from our customer service team before sending a product back. Unauthorized returns may be refused or may not be processable.
Do not return a product to the address shown on the original shipping label unless specifically instructed by our customer service team.
16. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: balsamopjoc@gmail.com
Brand: JINMANO
Business hours: Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time (UTC+8)
Typical response time: 1–2 business days