Refund policy

Last updated: October 23, 2026

Returns

We accept returns and exchanges for product quality issues or defects only. We do not accept returns or exchanges for non-quality reasons, including a change of mind, except where required by applicable consumer protection laws. The statutory rights described below remain unaffected.

For an approved quality-related return, please return the item with its available accessories and packaging, following the instructions we provide. The reported defect or quality issue does not itself make the item ineligible for return.

Please request a quality-related return within 30 days after your item is delivered. This timeframe does not limit any longer period or remedy required by applicable law.

For approved quality-related returns, return shipping is free and we will provide a prepaid return label.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

We accept exchanges for product quality issues or defects. Approved quality-related exchanges are free of shipping charges, including return shipping and shipment of the replacement. Contact us before returning your item. Exchanges for non-quality reasons are not accepted, except where required by applicable law.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. For an approved quality-related return, we will issue the refund to your original payment method within 1–7 business days after receiving and inspecting the returned item. Your bank or payment provider may need additional time to process and post the refund.

If we have not issued your approved quality-related refund within 7 business days after receipt and inspection, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at balsamopjoc@gmail.com or use the contact details in our contact information policy.